FAQs

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Booking & Payments

How can I book my vacation package?

You can book your vacation package directly through our website, by contacting our travel consultants, or by visiting our office. Once you select your preferred package, we’ll guide you through the booking and payment process.

What information is required at the time of booking?

You’ll need to provide:

  • Full name (as per passport or ID)

  • Contact details (email and phone)

  • Travel dates and preferred destinations

  • Passport details (for international travel)

  • Any special requirements (e.g., meals, room type)

How do I make a payment for my booking?

Payments can be made through:

  • Online payment gateway (Credit/Debit Card, UPI, or Net Banking)

  • Bank transfer

  • Cash or cheque (in person at our office)

Is there an advance payment required to confirm the booking?

Yes. A minimum advance payment (typically 30–50%) of the total package cost is required at the time of booking to confirm your reservation. The balance must be paid before the final travel date as per the payment schedule.

Can I pay in installments?

Yes, depending on the package and travel dates, we may offer flexible installment options. Please contact our team for details and eligibility.

Tour Information

What is included in my tour package?

You can book your vacation package directly through our website, by contacting our travel consultants, or by visiting our office. Once you select your preferred package, we’ll guide you through the booking and payment process.

Each tour package includes accommodation, sightseeing as per the itinerary, transportation, and guide services where mentioned. Meals, entry fees, and optional activities may vary depending on the package type.

You’ll need to provide:

  • Full name (as per passport or ID)

  • Contact details (email and phone)

  • Travel dates and preferred destinations

  • Passport details (for international travel)

  • Any special requirements (e.g., meals, room type)

Are flights included in the tour cost?

Payments can be made through:

  • Online payment gateway (Credit/Debit Card, UPI, or Net Banking)

  • Bank transfer

  • Cash or cheque (in person at our office)

Can I customize my tour itinerary?

Yes. A minimum advance payment (typically 30–50%) of the total package cost is required at the time of booking to confirm your reservation. The balance must be paid before the final travel date as per the payment schedule.

Do you provide travel insurance?

Yes, depending on the package and travel dates, we may offer flexible installment options. Please contact our team for details and eligibility.

Travel Requirements

What travel documents do I need to carry?

All travelers must carry:

  • A valid passport (for international trips)

  • Government-issued ID (for domestic trips)

  • Visa and travel insurance (if applicable)

  • Your booking confirmation and payment receipt

Please double-check document validity (minimum 6 months for international travel).

Do I need a visa for my destination?

Visa requirements vary by country and nationality. Our travel team will assist you with visa guidance and documentation after booking your package. Some destinations also offer Visa on Arrival or e-Visa facilities.

How far in advance should I book my trip?

We recommend booking at least 30–45 days in advance for domestic trips and 60–90 days in advance for international packages to ensure better availability and prices.

Are vaccinations or health certificates required?

Certain destinations may require specific vaccinations or health certificates (e.g., Yellow Fever, COVID-19). Our team will inform you of any mandatory health guidelines before departure.

Customer Support

How can I contact customer support?

You can reach our customer support team via:
📞 Phone: [Add your number]
📧 Email: [Add your support email]
💬 WhatsApp / Chat: Available on our website during working hours.

Our support team is available 7 days a week to assist you with bookings, payments, or travel-related queries.

What are your customer support hours?

Our regular support hours are 9:00 AM to 9:00 PM (IST), Monday to Sunday.
For urgent issues during your trip, 24/7 emergency support is available via the hotline or WhatsApp.

Can I get assistance during my trip?

Absolutely! Our on-tour support team is available round the clock for help with hotel check-ins, transfers, or emergencies.
You’ll also receive a dedicated tour coordinator’s contact before your departure.

Can I customize my tour itinerary?

Yes. A minimum advance payment (typically 30–50%) of the total package cost is required at the time of booking to confirm your reservation. The balance must be paid before the final travel date as per the payment schedule.

How do I report an issue or complaint?

If you face any inconvenience during your trip, please contact our customer care or tour manager immediately.
Alternatively, you can email us at [support email] — our grievance team will respond within 24–48 hours.